Welcome to the Bioelements site created for licensed skin care professionals.

Customer Service

Shopping on Bioelements.com/pros for Spa + Salon Businesses

Order Processing

Bioelements Spa + Salon Business Order Processing Rules

  • Orders are typically processed within 1-2 business days Monday through Friday (excluding holidays) from 8:00 am to 4:00 pm MST. Orders placed after 4:00 pm MST will be processed the very next business day. Orders placed on Saturday and Sunday will be processed by close of business Monday.
  • Majority of orders will ship within 1 business day.
  • You will receive an email order confirmation from Bioelements after you place your order.
  • All purchases are subject to bank authorization prior to processing. Only orders that are authorized will be processed and shipped.

 

Shipping Rates + Freight for Spa + Salon Businesses  

Spa + Salon Business Shipping Rules + Rates

  • We only accept orders shipping to a domestic shipping address. Orders shipping to HI and AK are not eligible for free shipping.
  • We cannot ship to P.O. Boxes or APO/FPO addresses.
  • Bioelements does not support multiple addresses in one order. You must place separate orders with different ship-to addresses to ship to multiple addresses.
  • Orders over $99 ship for FREE via FedEx Ground to the contiguous US.
  • Freight orders can only ship to a commercial address. All freight orders pay actual freight amount plus applicable surcharges. If an order needs to be shipped via freight, one of our representatives will call you to arrange. Opening order packages that need to ship via freight will be FREE, but lift gate or inside delivery services are available for an additional amount. Please speak with your Bioelements Direct Representative on these details.

 

Order Total FedEx Ground FedEx 2Day FedEx Standard Overnight

$0-$98.99

$11.99

$24.99

$34.99

$99+

FREE

$29.99

$39.99

FedEx Ground

Orders shipped via Ground Shipping in the contiguous US are delivered within 3-5 business days of the shipped date, not including weekends or holidays.

FedEx 2Day

Orders must be placed by 9 am MST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. 2-Day Express shipments within the contiguous US are delivered in 2 days, not including weekends or holidays.

FedEx Standard Overnight

Orders must be placed by 9 am MST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. Orders shipped via Standard Overnight within the contiguous US are delivered in 1 day before 5:30 pm, not including weekends and holidays.

 

Track Your Shipment

How to track your order

A tracking number will be generated as soon as your shipment is prepared. It may take up to 24 hours for you to see your shipment's journey. You can track your Bioelements.com/pros order in one of three ways:

  1. Via email: Once your order ships, you will receive an email with a link to your confirmation page with the updated tracking number for your package. You may click on the tracking number to be re-directed to the carrier's website to view the delivery status of your order.
  2. Via your Bioelements.com/pros account: Sign in to your bioelements.com/pros account. Click on the order number in the order history tab on your account screen to view detailed information on your current and previous purchases. After your order is shipped your tracking number will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.
  3. Via text: Sign up for SMS alerts on the order confirmation page to receive a text notification when your order has shipped.

 

Order Cancellations, Changes, Returns and Refunds

Order cancellations + changes

To cancel or change an order you just placed on bioelements.com/pros, please call Bioelements Customer Service at 800.433.6650 (Monday-Friday, 8:00am to 4:00pm MST) or email customerservice@bioelements.com. Please know that we make every effort to process your orders promptly. Because of this, your order may have already been processed. If your order has been processed, and you still wish to cancel your order, you will be assessed a 25% restocking fee.

Returns

Overstock items being returned will be assessed a 25% restocking free. Please call 1-800-433-6650 or email customerservice@bioelements.com for a Return Authorization Number (RA#). Please write this RA# clearly on the box that contains the merchandise you are returning. We will not accept any boxes that do not have an RA#. No product returns or exchanges will be accepted beyond three (3) months of the purchase date from the original invoice. All returns must be received in their original condition with the any safety seal or tamper-resistant wrap intact. Products needs to be packed properly and cannot be broken, leaking or crushed. Credit or exchange will not be given for damaged goods.

Missing or Damaged Items

How to report a missing or damaged product

Please inspect each box carefully for damaged or missing items.

  • If your shipment arrives damaged, contact the shipping carrier directly.
  • If you are missing an items, please call 1-800-433-6650 or email customerservice@bioelements.com within 5 business days. Please have your order confirmation number at the ready.

 

Resales Sales Tax

All orders shipped from Bioelements.com/pros will be subject to sales tax, applicable in accordance with the tax code of the state and county where the order will be shipped.

Licensed Pros & Students — Buying for Personal Use

Order Processing

Order Processing Rules for Personal Use Purchases

  • Orders are typically processed within 1-2 business days Monday through Friday (excluding holidays) from 8:00 am to 4:00 pm MST. Orders placed after 4:00 pm MST will be processed the very next business day. Orders placed on Saturday and Sunday will be processed by close of business Monday.
  • Majority of orders will ship within 1 business day.
  • You will receive an email order confirmation from Bioelements after you place your order.
  • All purchases are subject to bank authorization prior to processing. Only orders that are authorized will be processed and shipped.

 

Shipping Rates for Licensed Professionals + Students Buying for Personal Use 

Shipping Rules + Rates for Personal Use Purchases

  • We only accept orders shipping to a domestic shipping address. Orders shipping to HI and AK are not eligible for free shipping.
  • We cannot ship to PO Boxes, APO/FPO addresses or multiple addresses.
  • Bioelements does not support multiple addresses in one order. You must place separate orders with different ship-to addresses to ship to multiple addresses.
  • Orders over $99 ship for FREE via Fed Ex Ground to the contiguous US.
Order Total FedEx Ground FedEx 2Day FedEx Standard Overnight

$0-$98.99

$11.99

$24.99

$34.99

$99+

FREE

$29.99

$39.99

FedEx Ground

Orders shipped via Ground Shipping in the contiguous US are delivered within 3-5 business days of the shipped date, not including weekends or holidays.

FedEx 2Day

Orders must be placed by 9 am MST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. 2-Day Express shipments within the contiguous US are delivered in 2 days, not including weekends or holidays.

FedEx Standard Overnight

Orders must be placed by 9 am MST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. Orders shipped via Standard Overnight within the contiguous US are delivered in 1 day before 5:30 pm, not including weekends and holidays.

 

Track Your shipment

How to track your order

A tracking number will be generated as soon as your shipment is prepared. It may take up to 24 hours for you to see your shipment's journey. You can track your Bioelements.com/pros order in one of three ways:

  1. Via email: Once your order ships, you will receive an email with a link to your confirmation page with the updated tracking number for your package. You may click on the tracking number to be re-directed to the carrier's website to view the delivery status of your order.
  2. Via your Bioelements.com/pros account: Sign in to your bioelements.com/pros account. Click on the order number in the order history tab on your account screen to view detailed information on your current and previous purchases. After your order is shipped your tracking number will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.
  3. Via text: Sign up for SMS alerts on the order confirmation page to receive a text notification when your order has shipped.

 

Order Cancellations, Changes, Returns and Refunds

Order cancellations + changes

To cancel or change an order you just placed on bioelements.com/pros, please call Bioelements Customer Service at 800.433.6650 (Monday-Friday, 8:00am to 4:00pm MST) or email customerservice@bioelements.com.

Please know that we make every effort to process your orders promptly. Because of this, your order may have already been processed. If your order has been processed, you can return your products for a full refund within 30 days from the ship date (less shipping charges).

Returns

Not satisfied with your product? No problem, all products purchased through bioelements.com/pros may be returned within 30 days from the date of purchase, for any reason.

To return your product, please enclose your Bioelements packing slip along with the product you are returning to:

Bioelements Returns & Exchanges
3502 E. Boulder Street, Colorado Springs, CO 80909

Your package must be postmarked within 30 days of purchase to be eligible for a refund or exchange. We suggest sending your package via USPS, UPS, FedEx or other insured carrier to ensure prompt delivery – and remember to pack carefully as most carriers will reject a package that is leaking.

If you purchased Bioelements products at a store, spa or salon, or online reseller; please contact them directly to inquire about their return policy.

Refunds

All refunds will be credited back to the original credit card used on the order within 30 days. Shipping charges will not be refunded.

 

Sales Tax

 

All orders shipped from Bioelements.com/pros will be subject to sales tax, applicable in accordance with the tax code of the state and county where the order will be shipped.

 

Maximum Purchase Policy

 

Orders are limited to no more than three (3) units of any items with a maximum purchase of $500 per customer.

 

Frequently Asked Questions

How can I shop on Bioelements.com/pros?

In order to shop on Bioelements.com/pros, you must:

  1. Be a Bioelements Spa + Salon Business. This means you use Bioelements in your treatment room and for resale. You will have access to shop our full catalog.
  2. Be a Licensed professional and hold a current esthetics or cosmetology license. You will be able to shop our full catalog with the exception of support items and bulk formulas that are designated for Spa + Salon Businesses.
  3. Be an esthetic's or cosmetology student attending a Bioelements Partnership School. You will be able to shop our full retail line.

To register to gain access to the professional site, click HERE.

Can I shop on Bioelements.com/pros for my business if I buy through a distributor?

Sure! If you create an account with us, you will be able to shop our full catalog for your business on bioelements.com/pros. You just need to create an account with Bioelements and provide us credentials for validation. Please allow up to 5 business days for us to verify your submitted information.

I am a licensed esthetician/cosmetologist. Can I shop on Bioelements.com/pros?

Yes. All licensed esthetic and cosmetology professionals can create a personal account to purchase select Bioelements products for your personal enjoyment at wholesale +12%. Orders are limited to no more than three (3) units of any item with a maximum purchase of $500 per customer.

Register HERE. You will need a current professional license and ID at the ready and will be required to upload this credential for validation. Please allow up to 5 business days for us to verify your submitted information.

You will also be able to have full access to product knowledge content and education to advance your learning with Bioelements.

I am a current esthetic/cosmetology student at a Bioelements Parntership School. Can I shop on Bioelements.com/pros?

Yes. Current students that attend a Bioelements Partnership School can create an account to purchase select Bioelements products for your personal enjoyment at wholesale +12%. Orders are limited to no more than three (3) units of any item with a maximum purchase of $500 per customer.

Register HERE. You will need a valid student ID at the ready and will be required to upload this credential for validation. Please allow up to 5 business days for us to verify your submitted information and upon approval, your access to this site is valid for 365 days.

You will also be able to have full access to product knowledge content and education to advance your learning with Bioelements.

I am currently Bioelements Direct Spa + Salon Business. How do I gain access to Bioelements.com/pros?

If you a current Bioelements Partnership Spa that has purchased with use directly, we sent you an email invitation to the primary email associated with your business. When you receive that email, you will be directed to a page to ACTIVATE your site access. Then, you will enter a password. Your ship-to address, phone number and billing address information will be pre-populated. Review this information and make any necessary corrections or updates.

Only one person — most likely the spa owner/director/manager — who is responsible for ordering inventory can have access to your Bioelements Registration. All other licensed professionals should register HERE.

If you have any questions about gaining access, email customerservice@bioelements.com for help.

How many people can I have registered under my Bioelements Spa + Salon Business Registration? 

Also related to: My entire esthetics team wants to register under my Bioelements Spa + Salon Business Registration. Can they?  

Only one person — most likely the spa owner/director/manager — who is responsible for ordering inventory can have access to your Bioelements Registration. All other licensed professionals should create their own individual account and register HERE.

If you have any questions about gaining access, email customerservice@bioelements.com for help.

How can my esthetics team access bioelements.com/pros? 

Also related to: My esthetician(s) want(s) to access the professional site. How should she create an account?

Your estheticians and ANY licensed professional, will register HERE. They will create their own personal registration and have access to all the great educational content our site offers. They will also have the added benefit of purchasing select Bioelements products for their personal use. (Maximum quantity limits apply).  

How long does it take to approve access to Bioelements.com/pros?

We are committed to maintaining our brand's reputation and this extends to taking the steps necessary to minimize the diversion of our products. Bioelements.com/pros was created exclusively for our Spa + Salon Businesses and licensed industry professionals This means, we will verify your submitted information before granting you access. This may take up to 5 business days.

I want to buy a pro-use-only formula, but it will not allow me to add it to my shopping cart.

Bioelements Professional-Use-Only Formulas (ex. Lactic-Plus Peel, our Custom Blends, etc.) are ONLY available for Bioelements Spa + Salon Businesses and Licensed Professionals to purchase.

I shop from both Bioelements Direct and through a Distributor. Can I create an account?

If you have an established account with Bioelements Direct and one of our Authorized Distributors, you can continue to purchase from both but will have two separate accounts. Note: These purchases will not be combined for our Bonus Box Program.

Shopping Information

Methods of Payment

We accept Visa, MasterCard, American Express, Discover and PayPal. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

We do not accept Terms or COD.

How is my payment information stored? 

 

Bioelements does not keep your credit card or payment information on file. Your payment information is encrypted and securely stored in Shopify PCI compliant servers.

 

Can I backorder a product that's out of stock 

When a product is out of stock, you will not be able to add it to your cart.

Can I call in my order? 

We have moved to a full ecommerce ordering solution to better serve you. We know you'll enjoy shopping on bioelements.com/pros from your mobile device, laptop, ipad - any device you want. Order 24/7 — place your orders on your time, not ours!

But if you must call in your order, contact us on 800.433.6650.

I forgot my password

If you forgot your password, please click 'forgot my password' on the login page.

Products, Ingredients + Formulations

Are your products vegan?

The vast majority of our formulas are vegan-friendly. Bioelements product ingredients are listed in full on each individual product web page on bioelements.com/pros, and on the outside of our boxes. We make the effort to identify non-vegan formulas where applicable, and always advise that you check the ingredient listing in full for any individual product you are interested in.

RETAIL PRODUCTS THAT ARE NOT VEGAN:

Acne Toner (honey)
Amino Mask (honey)
Probiotic Anti-Aging Serum (probiotic actives)

PRO-USE PRODUCTS THAT ARE NOT VEGAN:

Glycolic Detox Charcoal Peel Levels 2 & 3 (pollen)

Are your products gluten-free?


The vast majority of our formulas are gluten-free. Bioelements product ingredients are listed in full on each individual product web page on bioelements.com/pros, and on the outside of our boxes. We make the effort to identify gluten where applicable, and always advise that you check the ingredient listing in full for any individual product you are interested in.

PRODUCTS THAT ARE NOT GLUTEN-FREE:

Measured Micrograins +

 

Do your products contain allergens?

Bioelements product ingredients are listed in full on each individual product web page on bioelements.com/pros, and on the outside of our boxes.We make the effort to call out the most common allergens on the product web page, but if you are looking for a specific allergy, we advise that you read the ingredient listing in full or check with your allergist or physician.

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