NEW Triple Corrective Enzyme is here! see OFFERS for details

Customer Service

General Questions

How do I become a Bioelements Partnership Spa + Authorized Reseller?

 

You have to apply as a Spa + Salon Business Looking to Become an Authorized Reseller and buy an Opening Order Pan that fits your business. We have plans ranging from $389 to $3,600.Once you buy a plan,you’ll automatically receive exclusive, unmatched Partnership Spa Benefits and have access to our online store to shop wholesale for your business.

Bioelements will sell to these types of Salon + Spa businesses:

  1. Salon with Spa Services
  2. Day Spa
  3. Sola Spa Booth Renter
  4. Independent Esthetician (not a sola spa - booth renter)
  5. Med Spa
  6. Wellness Center

 

Who can shop on Bioelements.com/pros?

 

Spa + Salon Businesses can shop from the entire Bioelements catalog for their business operations and client service needs. This includes retail and pro-use-only products, pro and back bar sizes, mini sizes, sample foil packs, retail and treatment room tools, and more. A qualified Salon + Spa Business will be considered a Bioelements Authorized Reseller, which entitles you to automatically receive Partnership Spa Benefits.

Licensed Estheticians/ Cosmetologists can shop from our Bioelements catalog (with some exceptions) for their personal use. They will not receive exclusive Partnership Spa Benefits enjoyed by our Spa + Salon Businesses who got started with Bioelements by purchasing an Opening Order Plan.

Esthetic/Cosmetology Students can shop from our Bioelements catalog (with some exceptions) for their personal use. Student access will expire after 365 days. After graduating and receiving a professional license, they can return and re-apply under a new business type.

Bioelements Esthetic/Cosmetology Schools cannot shop on Bioelements.com/pros. They have access to the site’s FREE education, resources and more.

Other industry professionals (including store managers or sales reps of a Bioelements distributor) cannot shop on Bioelements.com/pros. They have access to the site’s FREE education, resources and more. This access is valid for 365 days in which they can return, re-apply and prove employment.

 

Why do I need to provide my credentials/proof of licensure?


Proof of licensure is required to ensure only qualified and or/trained esthetics professionals can get access to and purchase our professional-use-only formulas.

I’m a Licensed Esthetician/Cosmetologist. What happens when my license expires?


If you have a Licensed Esthetician/Cosmetologist Account, you’ll receive a notification via email before the expiration date of the license you provided when you last applied for access. This email will alert you that you will need to re-apply with your new, updated license. We will also send an additional reminder email once the license officially expires.

 

I’m a current Esthetics/Cosmetology student. What happens after I graduate?

If you currently have a student account, you’ll receive a notification via email before your graduation date. This email will alert you that your student access is going to expire, and that you will need to apply as a Licensed Esthetician/Cosmetologist. We will also send a follow up email once your student access officially expires.

I’m a spa or salon looking to become a Bioelements Authorized Reseller. Why do I have to purchase an Opening Order Plan?

 

If you want to partner with Bioelements as your premium professional line and receive exclusive, unmatched Partnership Spa Benefits then you have to purchase an Opening Order Plan to get started. We have plans ranging from just $389 to $3,600; we’re sure you’ll find one that fits your business model.

We partner well with day spas, salons with spa services, Sola Spa booth renters, estheticians who work independently, med spas and wellness centers.

When you apply, you will be asked to read and sign off on the Bioelements Authorized Reseller Agreement, which details your rights to use and sell our products in your brick and mortar salon or spa to customers. It includes the expectations that must be met in order to maintain the reputation of our network of select Authorized Resellers who are passionate about professional skin care, understand quality, appreciate education, and know how important it is to deliver an extraordinary customer experience.
See the Authorized Reseller Agreement here.

After your Opening Order Plan purchase, you will be granted full purchasing access to our entire catalog - which includes spa business items like sample foils, retail support tools, treatment room tools, forms and more - and enjoy all the benefits of a Bioelements Partnership Account.

Can I shop on Bioelements.com/pros for my business if I buy through a distributor?

Sure! If you create an account with us, you will be able to shop our full catalog for your business on bioelements.com/pros. You just need to create an account with Bioelements and provide us credentials for validation. Please allow up to 3 business days for us to verify your submitted information.

I am currently a Bioelements Direct Spa + Salon Business. How do I gain access to Bioelements.com/pros?

On the application page, select current Spa + Salon Business. Only one account holder can apply and gain access under your business name. This same account holder will become the buyer for your business and shop from our entire catalog of products at wholesale. Your licensed esthetic employees should apply separately under Licensed Esthetician/Cosmetologist.  

How long does it take to approve access to Bioelements.com?

We are committed to maintaining our brand's reputation and this extends to taking the steps necessary to minimize the diversion of our products. Bioelements.com/pros was created exclusively for our Spa + Salon Businesses and licensed industry professionals This means, we will verify your submitted information before granting you access. This may take up to 3 business days.

I shop from both Bioelements Direct and through a distributor. Can I create an account?

Yes. If you have an established account with Bioelements Direct and one of our Authorized Distributors, you can continue to purchase from both but will have two separate accounts. Note: These purchases will not be combined for our Bonus Box Program.

On the application page, select current Spa + Salon Business. Only one account holder can apply and gain access under your business name. This same account holder will become the buyer for your business and shop from our entire catalog of products at wholesale. Your licensed esthetic employees should apply separately under Licnsed Esthetician/Cosmetologist.  

Spa + Salon Account Shipping, Order Processing, Tracking + Returns

Order Processing, Tracking, Cancellations/Changes and Returns

Bioelements Spa + Salon Business Order Processing Rules

  • Orders are typically processed within 1-2 business days Monday through Friday (excluding holidays) from 8:00 am to 4:00 pm MST. Orders placed after 4:00 pm MST will be processed the very next business day. Orders placed on Saturday and Sunday will be processed by close of business Monday.

  • Majority of orders will ship within 1 business day.

  • You will receive an email order confirmation from Bioelements after you place your order.
  • All purchases are subject to bank authorization prior to processing. Only orders that are authorized will be processed and shipped.

How to track your order

A tracking number will be generated as soon as your shipment is prepared. It may take up to 24 hours for you to see your shipment's journey. You can track your Bioelements.com/pros order in one of three ways:

  1. Via email: Once your order ships, you will receive an email with a link to your confirmation page with the updated tracking number for your package. You may click on the tracking number to be re-directed to the carrier's website to view the delivery status of your order.
  2. Via your Bioelements.com/pros account: Sign in to your bioelements.com/pros account. Click on the order number in the order history tab on your account screen to view detailed information on your current and previous purchases. After your order is shipped your tracking number will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.
  3. Via text: Sign up for SMS alerts on the order confirmation page to receive a text notification when your order has shipped.

Order cancellations + changes

To cancel or change an order you just placed on bioelements.com/pros, please call Bioelements Customer Service at 800.433.6650 (Monday-Friday, 8:00am to 4:00pm MST) or email customerservice@bioelements.com. Please know that we make every effort to process your orders promptly. Because of this, your order may have already been processed. If your order has been processed, and you still wish to cancel your order, you will be assessed a 25% restocking fee.

Returns

Overstock items being returned will be assessed a 25% restocking free. Please call 1-800-433-6650 or email customerservice@bioelements.com for a Return Authorization Number (RA#). Please write this RA# clearly on the box that contains the merchandise you are returning. We will not accept any boxes that do not have an RA#. No product returns or exchanges will be accepted beyond three (3) months of the purchase date from the original invoice. All returns must be received in their original condition with the any safety seal or tamper-resistant wrap intact. Products needs to be packed properly and cannot be broken, leaking or crushed. Credit or exchange will not be given for damaged goods.

 

Shipping Rates + Freight for Spa + Salon Businesses  

Spa + Salon Business Shipping Rules + Rates

  • We only accept orders shipping to a domestic shipping address
  • Orders shipping to HI and AK are not eligible for FedEx 2Day or FedEx Standard Overnight
  • We cannot ship to P.O. Boxes or APO/FPO addresses.
  • Bioelements does not support multiple addresses in one order. You must place separate orders with different ship-to addresses to ship to multiple addresses.
  • Orders over $99 ship for FREE via FedEx Ground
  • Freight orders can only ship to a commercial address. All freight orders pay actual freight amount plus applicable surcharges. If an order needs to be shipped via freight, one of our representatives will call you to arrange. Opening order packages that need to ship via freight will be FREE, but lift gate or inside delivery services are available for an additional amount. Please speak with your Bioelements Direct Representative on these details.

 

Order Total FedEx Ground FedEx 2Day FedEx Standard Overnight

$0-$98.99

$11.99

$24.99

$34.99

$99+

FREE

$29.99

$39.99

FedEx Ground

Orders shipped via Ground Shipping in the contiguous US are delivered within 3-5 business days of the shipped date, not including weekends or holidays.

FedEx 2Day

Orders must be placed by 9 am MST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. 2-Day Express shipments within the contiguous US are delivered in 2 days, not including weekends or holidays.

FedEx Standard Overnight

Orders must be placed by 9 am MST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. Orders shipped via Standard Overnight within the contiguous US are delivered in 1 day before 5:30 pm, not including weekends and holidays.

 

Missing or Damaged Items

How to report a missing or damaged product

Please inspect each box carefully for damaged or missing items.

  • If your shipment arrives damaged, contact the shipping carrier directly.
  • If you are missing an items, please call 1-800-433-6650 or email customerservice@bioelements.com within 5 business days. Please have your order confirmation number at the ready.

 

Resale Sales Tax

All orders shipped from Bioelements.com/pros will be subject to sales tax, applicable in accordance with the tax code of the state and county where the order will be shipped.

Licensed Pros + Student Account Shipping, Order Processing, Tracking + Returns

Order Processing, Tracking, Cancellations/Changes and Returns

Order Processing Rules for Personal Use Purchases

  • Orders are typically processed within 1-2 business days Monday through Friday (excluding holidays) from 8:00 am to 4:00 pm MST. Orders placed after 4:00 pm MST will be processed the very next business day. Orders placed on Saturday and Sunday will be processed by close of business Monday.
  • Majority of orders will ship within 1 business day.
  • You will receive an email order confirmation from Bioelements after you place your order.
  • All purchases are subject to bank authorization prior to processing. Only orders that are authorized will be processed and shipped.

How to track your order

A tracking number will be generated as soon as your shipment is prepared. It may take up to 24 hours for you to see your shipment's journey. You can track your Bioelements.com/pros order in one of three ways:

  1. Via email: Once your order ships, you will receive an email with a link to your confirmation page with the updated tracking number for your package. You may click on the tracking number to be re-directed to the carrier's website to view the delivery status of your order.
  2. Via your Bioelements.com/pros account: Sign in to your bioelements.com/pros account. Click on the order number in the order history tab on your account screen to view detailed information on your current and previous purchases. After your order is shipped your tracking number will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.
  3. Via text: Sign up for SMS alerts on the order confirmation page to receive a text notification when your order has shipped.

Order cancellations + changes

To cancel or change an order you just placed on bioelements.com/pros, please call Bioelements Customer Service at 800.433.6650 (Monday-Friday, 8:00am to 4:00pm MST) or email customerservice@bioelements.com.

Please know that we make every effort to process your orders promptly. Because of this, your order may have already been processed. If your order has been processed, you can return your products for a full refund within 30 days from the ship date (less shipping charges).

Returns

Not satisfied with your product? No problem, all products purchased through bioelements.com/pros may be returned within 30 days from the date of purchase, for any reason.

To return your product, please call Bioelements Customer Service at 800.433.6650 (Monday-Friday, 8:00am to 4:00pm MST) or email customerservice@bioelements.com for a Return Authorization Number (RA#). Please write this RA# clearly on the box that contains the merchandise you are returning. We will not accept any boxes that do not have an RA#. Bioelements Returns & Exchanges 3502 E. Boulder Street, Colorado Springs, CO 80909

Your package must be postmarked within 30 days of purchase to be eligible for a refund or exchange. We suggest sending your package via USPS, UPS, FedEx or other insured carrier to ensure prompt delivery - and remember to pack carefully as most carriers will reject a package that is leaking.

If you purchased Bioelements products at a store, spa or salon, or online reseller; please contact them directly to inquire about their return policy.

 

Shipping Rates for Licensed Professionals + Esthetics/Cosmetology Students Buying for Personal Use 

Shipping Rules + Rates for Personal Use Purchases

  • We only accept orders shipping to a domestic shipping address
  • Orders shipping to HI and AK are not eligible for FedEx 2Day or FedEx Standard Overnight
  • We cannot ship to PO Boxes, APO/FPO addresses or multiple addresses.
  • Bioelements does not support multiple addresses in one order. You must place separate orders with different ship-to addresses to ship to multiple addresses.
  • Orders over $99 ship for FREE via Fed Ex Ground
Order Total FedEx Ground FedEx 2Day FedEx Standard Overnight

$0-$98.99

$11.99

$24.99

$34.99

$99+

FREE

$29.99

$39.99

FedEx Ground

Orders shipped via Ground Shipping in the contiguous US are delivered within 3-5 business days of the shipped date, not including weekends or holidays.

FedEx 2Day

Orders must be placed by 9 am MST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. 2-Day Express shipments within the contiguous US are delivered in 2 days, not including weekends or holidays.

FedEx Standard Overnight

Orders must be placed by 9 am MST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. Orders shipped via Standard Overnight within the contiguous US are delivered in 1 day before 5:30 pm, not including weekends and holidays.

 

Sales Tax

 

All orders shipped from Bioelements.com/pros will be subject to sales tax, applicable in accordance with the tax code of the state and county where the order will be shipped.

 

Shopping Information

Methods of Payment

We accept Visa, MasterCard, American Express and Discover. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

We do not accept Terms or COD.

How is my payment information stored? 

 

Bioelements does not keep your credit card or payment information on file. Your payment information is encrypted and securely stored in Shopify PCI compliant servers.

 

Can I backorder a product that's out of stock?

When a product is out of stock, you will not be able to add it to your cart. The product page will include a notification in red with an estimated in-stock date, along with a field to enter your email to be notified as soon as it become available for purchase.

Can I call in my order? 

We have moved to a full ecommerce ordering solution to better serve you. We know you'll enjoy shopping on bioelements.com/pros from your mobile device, laptop, ipad - any device you want. Order 24/7 — place your orders on your time, not ours!

But if you must call in your order, contact us on 800.433.6650.

I forgot my password

If you forgot your password, please click 'forgot my password' on the login page.

Products, Ingredients + Formulations

Are your products vegan?

The vast majority of our formulas are vegan-friendly. Bioelements product ingredients are listed in full on each individual product web page on bioelements.com/pros, and on the outside of our boxes. We make the effort to identify non-vegan formulas where applicable, and always advise that you check the ingredient listing in full for any individual product you are interested in.

RETAIL PRODUCTS THAT ARE NOT VEGAN:

Acne Toner (honey)
Amino Mask (honey)
Probiotic Anti-Aging Serum (probiotic actives)

PRO-USE PRODUCTS THAT ARE NOT VEGAN:

Glycolic Detox Charcoal Peel Levels 2 & 3 (pollen)

Are your products gluten-free?


The vast majority of our formulas are gluten-free. Bioelements product ingredients are listed in full on each individual product web page on bioelements.com/pros, and on the outside of our boxes. We make the effort to identify gluten where applicable, and always advise that you check the ingredient listing in full for any individual product you are interested in.

PRODUCTS THAT ARE NOT GLUTEN-FREE:

Measured Micrograins +

 

Do your products contain allergens?

Bioelements product ingredients are listed in full on each individual product web page on bioelements.com/pros, and on the outside of our boxes.We make the effort to call out the most common allergens on the product web page, but if you are looking for a specific allergy, we advise that you read the ingredient listing in full or check with your allergist or physician.

What is the shelf life of products?

While specific products can vary, unopened Bioelements products in general have a shelf life of 1-3 years when stored properly. After opened, we simply recommend that products are used as directed promptly, within one year. OTC products (like SPF) will have a specific expiration date on them and you can also call our call center (800-433-6650) and check the specific batch number of any product.

Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now

×